Privacy and Cookies Policy

Version number: 1
Effective date: 18 May 2020

1. Intro

1.1 We are Go! the Musical. For privacy queries, you can contact us at hello@gothemusical.com.

2. What’s the point of this policy?

2.1 It tells you what to expect when we collect your personal information via our website. Please only use our site if you are completely happy with this policy.

3. Might the policy change?

3.1 Yes. Please check it whenever you visit our website. We will assume you agree to the new version of the policy if you use the site after its effective date. We may also notify you of any changes by email or in-service message.

4. What do we collect?

4.1 Information which you upload to our service or otherwise give us such as contact or other information which you give or allow us to use for newsletters or other marketing; and your communications with us.

4.2 Automated information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device-type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, login details, the site from which you arrived at our service, details of your activity with date / time stamps including pages you visited and your searches / transactions.

5. What’s our reason / legal basis for collecting the information?

5.1 Because it’s in our “legitimate interests”, e.g., to manage and improve our service including tracking usage patterns and preventing or detecting fraud or abuse.

6. How long do we keep personal information?

6.1 We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages. We will keep other information for up to six years.

7. To whom do we send or make available your personal information?

7.1 To other people who supply us with a service, e.g. website hosts, and businesses which help us send communications or monitor our website or which provide us with other IT services.

8. Do we send your information outside the UK?

8.1 Your personal information which we collect is stored within the UK and is not transferred to any third countries except as follows.

8.2 Your personal information may be transferred to the US by the following companies certified under the EU-US Privacy Shield Framework, which provides certain safeguards for your personal information: Google (analytics), Facebook (advertising), Mailchimp (email delivery), the social media companies listed below.

9. What rights do you have?

9.1 If the legal requirements are met: To ask us for access to your personal information, to rectify it if there are mistakes, to delete or restrict its use in certain circumstances or to “data portability” or to withdraw any consent you’ve given (e.g. marketing).

9.2 You may also have the right to object to use of your personal information in certain circumstances.

9.3 If you have a complaint about how we are dealing with your personal information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).

9.4 For more information about your rights, visit the ICO’s website: www.ico.org.uk.

10. What about cookies?

10.1 We and/or other companies use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as to provide information to the website owner or others. Some are session temporary “session” cookies that remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay for longer (depending on the lifetime of the specific cookie). For further information on cookies, including how to use your browser to block them and how to delete existing cookies, visit: www.allaboutcookies.org. Our site’s functionality will be limited if you configure your browser to reject cookies.

10.2 We ourselves place the following types of cookies:

10.3 Companies which provide us with a service also place cookies. Some of these cookies (e.g. from Google) may involve certain information, such as your IP address and web address of the page you’re visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):

Analytics cookies: These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily. These cookies are provided by:

• Google Analytics (“GA”). More:
  • general information about the types of cookies placed by Google including analytics
  • a technical explanation of GA cookies
  • Google’s use of its partners’ data including how to control information collected by Google
  • how to specifically opt out from GA cookies
  • Google’s privacy policy
• Social media cookies: These kinds of cookies may be placed by social media companies when you use their features on another site, for example if you play embedded audio or video, click a Facebook “like” or sent a tweet. These features may involve the relevant companies using cookies to collect information relating to your visit to our website or your interaction with their services or otherwise. Click the following links for further information including how to opt out where this is possible: Facebook, Twitter, Instagram, YouTube, Soundcloud